DE-ESCALATION TRAINING

Our goal is to assist organizations to promote and sustain safe, healthy workplaces through proactive education and training in crisis prevention, de-escalation, situational awareness techniques, and critical incidents  Our training includes:

Preparation and Preparedness

  • Ensuring preparedness when confronted with a hostile unarmed/armed person
  • Environmental awareness – being conscious of vulnerable areas in the workplace
  • Preparing for potentially stressful and tense conflict situations such as dismissal and discipline meetings

Safe Handing of Conflict Situations

  • Situational awareness including awareness of self, body stance, reactionary gap, tunnel vision, eye contact and personal safety during a potentially volatile situation
  • Redirecting individuals to a calmer personal space through verbal and non-verbal communication
  • Safely disengaging from a situation which is threatening or potentially violent
  • Basic self-defence strategies

Developing and Sustaining Safety Practices and Protocols

  • Establishing internal alert and support protocols in case of risk situations
  • Creating standard orientation and training programs for employees that include a learning-based approach to de-escalation tools and tactics
  • Working with Occupational Health and Safety staff to develop assessment practices and audits that proactively identify opportunities to reduce potential risks, and protect staff and patients