Our goal is to assist organizations to promote and sustain safe, healthy workplaces through proactive education and training in crisis prevention, de-escalation, situational awareness techniques, and critical incidents.  

Our training includes:

preparing for potentially stressful and tense conflict situations such as dismissal and discipline meetings

situational awareness including awareness of self, body stance, reactionary gap, tunnel vision, eye contact and personal safety during a potentially volatile situation

redirecting individuals to a calmer personal space through verbal and non-verbal communication

safely disengaging from a situation which is threatening or potentially violent

basic self-defence strategies

establishing internal alert and support protocols in medium to high-risk situations

working with Occupational Health and Safety staff to develop assessment practices and audits that proactively identify opportunities to reduce potential risks, and protect staff, clients and patients